Provides access to emergency support for critical incidents outside normal working hours and is available 12/7/365
24/7 SUPPORT LINE
SERVICE AGREEMENT
Our service agreement program provides users with rights to all new version releases, which are released on a regualr basis
SYSTEM HEALTHCHECK
Includes a suite of services designed to keep the ScanPlant NG platfrom software and IT infrastructure in an optimal state
CUSTOMER TRAINING
Designed for IT and technical personnel, operations and production managers, and shop-floor operators
CONSULTANCY SERVICES
Designed to focus on specific improvement tasks with clear financial and business goals for customer operations
SOFTWARE UPDATES
ScanPlant NG is continuously developed to fit changing market needs and requirements
Accuratech offers support all days of the week, every day of the year
All companies occasionally experience major or minor operational issues with their production systems. However, operational liability is essential for companies to ensure optimal performance and uptime in production.
Accuratech provides a support agreement which keeps your operational systems up to date at all times. If complications happen to occur, we are standby by the phone ready to support and making sure, that you quickly can resume to work and maintain an efficient production.
In practical terms, if system failures or operational issues occur, we are able to “take over” and access into the operational system’s database, server screens, and terminal screens. This happens via a secure VPN connection and remote control provided by the company. Remote support is an extremely fast and efficient way to receive support, and the physical distance between us and the company is no barrier to quick and effective support for you.
Need more information?
Use our contactform or call us on +45 97 440 445
